Faq
Frequently Asked Questions
Welcome to ViamPeak Support. Below you will find answers to the most common questions regarding our blow dryers, cleansing brushes, and curling irons. If you cannot find what you are looking for, please reach out to us at [email protected].
What is your return policy?
We offer a 30-day return policy on all unused and unopened products. If you are not fully satisfied with your purchase, simply contact our support team within 30 days of delivery to initiate a return. Returned items must be in their original packaging with all accessories included. Once we receive and inspect the item, a refund will be issued to your original payment method within 5–7 business days.
Do your products come with a warranty?
Yes. Every ViamPeak blow dryer, cleansing brush, and curling iron includes a 12-month limited warranty against manufacturing defects. This covers electrical components, motors, and internal mechanisms under normal household use. The warranty does not cover damage caused by misuse, accidental drops, or unauthorized repairs. To file a warranty claim, please email us with your order number and a description of the issue.
How long does shipping take?
Standard shipping typically takes 5–8 business days within the United States and 10–15 business days for international orders. All orders are processed within 1–2 business days after purchase. You will receive a tracking number via email once your package has been dispatched. Please note that customs processing may occasionally extend international delivery times.
Are your products suitable for all hair types?
Yes. Our blow dryers and curling irons feature adjustable heat and speed settings, making them suitable for fine, medium, thick, and coily hair. We recommend starting at a lower temperature and gradually increasing as needed. Our cleansing brushes are designed with soft silicone bristles that are gentle on all skin types, including sensitive skin.
Can I use the cleansing brush every day?
For most skin types, daily use is safe, but we recommend using the brush 2–3 times per day at most—once in the morning and once in the evening. If you have very sensitive or dry skin, start with 2–3 times per week and adjust based on your skin's response. Always use a gentle cleanser and avoid pressing too hard against the skin.
What voltage do your styling tools support?
All ViamPeak blow dryers and curling irons are dual-voltage (100–240V) and can be used worldwide with the appropriate plug adapter. This makes them ideal for international travel. The cleansing brush is USB-rechargeable and works with any standard USB port.
How do I clean and maintain my curling iron or blow dryer?
Always unplug the device and allow it to cool completely before cleaning. Wipe the exterior with a soft, damp cloth. Do not use abrasive cleaners or submerge any part in water. For the blow dryer, remove any lint or hair from the air intake vent regularly to maintain airflow. For the curling iron, wipe the barrel with a dry cloth after each use to remove product residue. The cleansing brush can be rinsed under lukewarm water and air-dried.
Can I track my order?
Yes. Once your order ships, you will receive an automated email with a tracking link. You can use this link to monitor the status of your delivery. If you do not receive a tracking email within 3 business days of placing your order, please contact us at [email protected].
Are your products tested on animals?
No. ViamPeak is a cruelty-free brand. We do not test any of our products or ingredients on animals, and we are committed to ethical manufacturing practices.
What should I do if my product arrives damaged?
We are sorry to hear that. If your item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and a photo of the damage. We will arrange a free replacement or full refund at no additional cost to you.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination. All applicable customs duties and taxes are the responsibility of the buyer. Please check your local regulations before placing an order.
How can I contact ViamPeak support?
For any questions, concerns, or assistance, please email us at [email protected]. Our support team typically responds within 24–48 hours on business days. We are here to help you get the most out of your ViamPeak products.