Refund policy
At ViamPeak, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your Blow Dryer, Cleansing Brush, or Curling Iron, our straightforward refund policy is designed to make returns simple and stress-free.
30-Day Return Window
You may request a refund within 30 calendar days from the date your order was delivered. This applies to all products sold directly through our online store, whether purchased individually or as part of a bundle.
Eligibility for a Refund
To qualify for a full refund, the following conditions must be met:
- The item is unused, unwashed, and free of any damage caused by the customer.
- All original packaging, including the box, manuals, and any included attachments or accessories, is intact.
- The product is returned in its original condition with no visible signs of wear, scratches, or odor.
- Proof of purchase (order number or receipt) is provided with the return request.
Non-Refundable Items
Please note that the following are not eligible for a refund:
- Products returned after the 30-day period.
- Items that have been used, modified, or damaged due to misuse, accidents, or improper handling.
- Products purchased from unauthorized resellers or third-party marketplaces.
- Gift cards or promotional credits.
How to Request a Refund
To initiate a return, simply email our support team at [email protected] with your order number and the reason for the return. Our team will respond within 1–2 business days with detailed instructions on how to proceed. Please do not send any product back without prior confirmation from our support team.
Return Shipping
For defective or incorrectly shipped items, ViamPeak will cover the return shipping costs. For all other returns (e.g., change of mind), the customer is responsible for return shipping fees. We recommend using a trackable shipping method, as ViamPeak cannot be held liable for lost or damaged return packages.
Refund Processing Time
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to reflect the transaction.
Exchanges
If you received a defective or damaged product, we will gladly replace it at no extra cost. To request an exchange, please contact us at [email protected] within the 30-day window. Exchanges are subject to product availability; if the item is out of stock, a full refund will be issued instead.
Late or Missing Refunds
If you have not received your refund after the stated processing time, please first check your bank account again. Then contact your credit card company or payment provider, as there may be a delay before the refund is posted. If the issue persists, reach out to us at [email protected] and we will investigate promptly.
Contact Us
If you have any questions about our refund policy or need assistance with a return, our dedicated support team is here to help. Email us at [email protected] and we will respond as quickly as possible.