Shipping policy
Shipping Policy
Thank you for shopping with ViamPeak. We are committed to delivering your order in a timely and secure manner. Please review our shipping terms below before completing your purchase.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email with your order details once processing begins. Please note that processing time is separate from transit time.
Shipping Method & Delivery Time
We offer a single, reliable shipping option for all orders:
- Standard Shipping – Estimated delivery within 5–8 business days after the order leaves our warehouse.
Delivery times are estimates and may vary due to carrier delays, customs processing, or remote destination factors. ViamPeak is not responsible for unforeseen delays once the package is in the possession of the carrier.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that we do not offer free shipping at this time. The exact shipping cost will be displayed before you finalize your purchase.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress. If you do not receive this email within 3 business days after your order is processed, please contact us at [email protected].
Delivery Address
Please ensure that your shipping address is accurate and complete at the time of purchase. ViamPeak cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately at [email protected], and we will do our best to correct it before dispatch.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of receipt, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery. If you do not wish to have the order re-shipped, a refund will be issued for the product value only, excluding the original shipping cost.
Damaged or Lost Items
In the unlikely event that your order arrives damaged or is lost in transit, please reach out to us at [email protected] within 7 days of the estimated delivery date. Include your order number and a description of the issue. We will investigate and provide a resolution promptly.
International Shipping
Currently, ViamPeak ships to select international destinations. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. For specific questions about your country’s customs policies, we recommend contacting your local customs office.
Contact Us
If you have any questions regarding our shipping policy, please email us at [email protected]. Our team is happy to assist you.