Contact us

We’re here to help with any questions about your ViamPeak order, product usage, or warranty support. Our team is available to assist you with our blow dryers, cleansing brushes, and curling irons.

Customer Support

For the fastest response, please email our support team at [email protected]. We aim to reply within 24–48 hours on business days. When reaching out, please include your order number (if applicable) and a brief description of your inquiry so we can assist you more efficiently.

Product & Order Assistance

Whether you need help with product care, troubleshooting, or checking the status of your shipment, our team is ready to guide you. We also provide detailed manuals and care instructions with every purchase. If you have not received your order or notice any damage upon delivery, please contact us within 14 days of receipt.

Warranty & Returns

All ViamPeak devices come with a 12-month limited warranty against manufacturing defects. If you believe your product is faulty, please email us with your proof of purchase and a short description of the issue. Our support team will confirm eligibility and provide next steps for repair or replacement. Returns are accepted within 30 days of delivery for unused items in original packaging.

Business Address

Company Name: GRAUTRANS LIMITED
Company Address: UNIT 1604 16/F PORT 33 33 TSEUK LUK STREET KL
Email: [email protected]

Please note that we do not offer phone support at this time. For all inquiries, kindly use the email address above. We appreciate your trust in ViamPeak and look forward to assisting you.