Tracking order

At ViamPeak, we understand how important it is to know exactly where your order is from the moment it leaves our warehouse to the moment it arrives at your door. That’s why we’ve built a simple, transparent tracking process designed to give you full visibility—without requiring you to create an account or log in to any customer portal.

How to Track Your ViamPeak Order

Once your order is confirmed and processed, we will send a confirmation email to the address you provided at checkout. This email contains your unique tracking number and a direct link to the carrier’s tracking page. Please allow up to 24 hours after shipment for the tracking information to become active in the carrier’s system.

  1. Locate your tracking number – Check the shipping confirmation email we sent to your inbox (subject line: “Your ViamPeak order has shipped”). The tracking number is a 12–22 digit alphanumeric code, typically starting with letters like “LP”, “1Z”, or “3S”.
  2. Choose your tracking method – You can either click the direct carrier link provided in the email, or use a third-party tracking aggregator (see below) for a unified view across multiple carriers.
  3. Enter your tracking number – On the tracking page, simply paste or type your tracking number into the search field and click “Track”.
  4. Monitor your shipment status – You will see real-time updates including the current location, estimated delivery date, and any delivery exceptions (e.g., weather delays or address issues).

Recommended Third-Party Tracking Tool

For added convenience, we recommend using 17TRACK – a free, reliable global package tracking service that supports over 900 carriers worldwide, including USPS, UPS, FedEx, DHL, and many regional postal services.

How to use 17TRACK:

  • Go to www.17track.net (no registration required).
  • Paste your ViamPeak tracking number into the main search bar on the homepage.
  • Click the “Track” button – the system will automatically detect the carrier and display your shipment’s full journey, including scans, transit milestones, and the estimated delivery window.
  • You can also download the 17TRACK mobile app (iOS/Android) to receive push notifications for status changes.

What to Do If Your Tracking Information Doesn’t Update

In rare cases, a tracking number may not show movement for 24–48 hours after shipment. This is normal, especially during peak seasons or when shipping to remote areas. However, if your tracking status remains unchanged for more than 5 business days, or if you notice an incorrect delivery address, please reach out to our support team at [email protected]. Include your order number and tracking number in the email, and we will investigate with the carrier on your behalf—usually within 1–2 business days.

Delivery Timeframes & Notifications

Standard shipping typically takes 5–10 business days depending on your location. Express shipping options (where available) take 2–4 business days. Once your package is out for delivery, the carrier will usually send you a text or email notification. If you miss the delivery, the carrier will leave a notice with pickup instructions or schedule a re-delivery attempt.

For any questions about your order, tracking, or delivery, our customer care team is always here to help. Email us at [email protected] and we’ll respond within 24 hours (Monday–Saturday).